Refund Policy

At YourGuidedCare, we are committed to providing compassionate, high-quality nurse navigation services. Because our services involve time, preparation, and personalized support, we maintain the following refund policy:

Subscription Services

All subscription payments are billed in advance on a monthly basis.
You may cancel your subscription at any time. Services will continue through the end of your current billing cycle.
Refunds are not provided for partial months or unused sessions once a new billing cycle has started.

One-Time Services (if applicable)

For any one-time consultation or service booked outside of the monthly subscription, cancellations made at least 24 hours in advance may be eligible for a full refund.
Cancellations made less than 24 hours before the appointment are not eligible for a refund.

Exceptional Circumstances

If you experience an emergency or extenuating circumstance that prevented you from using your service, please reach out. We review these cases individually and may provide a credit or partial refund at our discretion.

How to Cancel or Request Support

To cancel your subscription or request assistance:
📧 Email: info@yourguidecare.com
📝 Include your full name and service details for faster processing.

Policy Updates

We may update this policy from time to time. All updates will be posted on this page with a new effective date.